FAQ
I cannot access and cannot play the game due to the App Guard Warning Message.
This warning message will expose if an unhealthy unauthorized program(macro, auto clicker, etc.) is installed on your device. Therefore, we highly recommend playing Every Farm under safe conditions after checking if those applications are installed. (Please note that it is not available if the remote program is installed even if it is an officially supported program.)
I cannot access/play the game
When you cannot access or play the game, it can be caused by various reasons, such as the network condition, a lack of memory on your device, or crushing with other applications you are using.
If this is happening to you, then please try the following instructions.
How to solve the error for accessing/playing the game
- Please delete unnecessary applications and data installed on your device.
- Please update the OS version of your device to the latest version.
- Please check the status of Wi-Fi and data.
- Please restart your mobile device.
If the error occurs continually, please delete EveryFarm completely and reinstall it in a strong network (Wi-Fi/Data) environment.
I cannot play the game after the update.
If the game does not run after the update, an error might have occurred during the file update process and it might not have been applied normally.
If this error keeps happening, we recommend you delete the cache data and game files and reinstall the game.
[ Android OS ]
1) Go to [Settings] → [Application Management] → [Application Manager] → Select [EveryFarm]
- For Android OS, the menu name might be different for each device type.
2) [Delete cache] → [Delete data] → [Delete game]
3) ReinstallEveryFarm on Google Play Store and play it
[ iOS ]
1) Press the application you want to delete and click the x button. - Delete the application.
2) Reinstall EveryFarm in the App Store and play it
I cannot update the game after the Server Maintenance
After the maintenance, the game must be updated through the market to run game, but sometimes the "Update" button is not exposed to the market.
In that case, please check the instruction below. [ Android / Apple]
- In the market on your device (ex. Google Play Store) search "EveryFarm" and update the application.
※ If the "Update" button is not exposed in this way, please check the instruction below.
[ Android ]
[Settings] → [Application] → [Google Play Store] → [Storage] → [Delete Data] → [Delete Cash]
[Google Play Service] → [Storage Space] → [Delete Data] → [Delete Cache]
* The name of the menu can be different depending on the software version and the device you have.
I want to see my purchase history.
The method of checking payment details by each market is as follows.
■ Android (Google Play Store)
[Google Pay] → [Log in with Google account] → [Transaction → [Payment list]
■ iOS(App Store)
[iTunes] → [Account] → [Purchase History] → [View all]
I would like to cancel the payment.
The Payment Product can be canceled when you are not using it after purchase.
In the case of Apple(iOS), all payments are managed by Apple so you should contact Apple Customer Center to cancel the payment and then request the Customer Center of In-Game to take out the currency. ※ There may be a disadvantage in playing the game if you did not request to take out the Ruby to the Customer Center.
Please kindly inquire us with the Purchase Receipt Information below if you purchased it at the Google Play Store.
Nickname:
Payment Date:
Payment Amount:
Receipt Number:
Request: Payment Cancellation/Refund
Request Reason:
You can find Google Purchase History and Receipt Number through the link below.
https://pay.google.com/send/home
Payment Cancellation/Refund inquiries may take some time to proceed if there are high receive for inquiries. We will do our best to handle it as fast as possible so please understand the situation.
Some products may not be included in the Payment Cancellation and Refund List.
Is it possible to recover the account after deleting it?
If you delete the Account of EveryFarm, your account information will be deleted completely when you delete the account, so it is impossible to recover it. Please note that it is impossible to retract the subscription/refund the owned currency and item when you delete the account, so please keep this in your mind.
※ WEMIX Wallet can be linked with EveryFarm 1 time in total, so please note that it is impossible to re-link if you delete the account that is linked with WEMIX Wallet.
I give Help to the friend, but a reward did not provide.
If you give help to a friend, the reward will be provided when your friend accepts the help and complete the harvest.
If the production of the facility is completed before the friend accepts it after Helping, or if the friend refuses the help, the reward will not be provided due to the help is not in the progress. The normally completed Help Reward will be provided to the Mail so please check the Mail, not the Storage.
I would like to use the Restaurant Additional Slot.
To use the Restaurant 2,3,4 slots, you should have the FLERO TOKEN for each slot while the WEMIX Wallet is linked status. You cannot use the Restaurant Additional Slot if the WEMIX Wallet is not linked, or if you do not have the owned FLERO TOKEN.
You can use the Restaurant Additional Slot by owning the FLERO TOKEN, and the FLERO TOKEN will not be consumed when you use the Restaurant Additional Slot.
I purchased the Union Membership, but the Union Shop is not available.
You have to use it to apply the benefit of the Union Membership after receiving the Union Membership from the Mail. You can use the received Union Membership from the Mail after clicking the use coupon at the [Tool Box]-[Inventory]-[Union]
I would like to store/sell the item installed in the town.
It is possible to store/sell the item installed in the town by pressing the item and it shows the sell button/store button. Then, you can click the button you want and you can store/sell it. On the other hand, you can store/sell the facility and structure through the [Tool Box]-[Edit].
※ It is impossible to store/sell the facility if it is ongoing or has been completed and harvestable. (It is possible to store/sell the crop tree and facility when the crop tree is ready to give water and when the facility is in the status of the wait and show the (...) balloon.) ※ It is impossible to store and sell the My House/Restaurant.
Does EveryFarm support the Emulator/PC version?
Currently, EveryFarm does not support the Emulator and PC versions. It is not available to access when you try to access the EveryFarm with Emulator, and there will be a restriction to play so keep this in your mind. The Emulator/PC version is being reviewed internally, so we will inform you through the notice if there is any change.
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